FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

HOW CAN I PURCHASE AND INSTALL YOUR PLUGINS?
To purchase and download my plugins, follow these steps:

1. Visit my online shop at philspeiser.com/products
2. Browse through the plugins and add the desired products to your shopping cart.
3. Proceed to the checkout page.
4. Fill in your credentials and complete the payment process using your preferred payment method.
5. After the payment is successfully processed, you will receive a confirmation email with further instructions.
6. Download the Phil Speiser Control Center from the provided link in the email or visit philspeiser.com/my-account
7. Install the Phil Speiser Control Center on your computer.
8. Launch the Control Center and log in using your credentials.
9. Within the Control Center, you will find the option to download and install the purchased plugins.
10. Follow the on-screen instructions to install the plugins seamlessly on your system.

If you encounter any issues during the purchase or download/installation process, please don’t hesitate to use my AI BOT below
or contact support for assistance at support@philspeiser.com
WHAT PLUGIN FORMATS DO YOU OFFER?
I offer my plugins in VST2, VST3, AU, and AAX formats to ensure compatibility with a wide range of DAWs. This allows you to seamlessly integrate my plugins into your preferred music production environment, regardless of the software you use.
DO YOU PROVIDE FREE DEMO/TRIAL VERSIONS OF YOUR PLUGINS?
No, I don’t offer free demo versions. However, I’m so confident in the quality of my plugins that I provide a 30-day money-back guarantee. This ensures you can explore and evaluate the product’s capabilities without any risk.
ARE YOU SELLING ANY HARDWARE DEVICES?
No, I am only selling software plugins. I do not currently offer any hardware devices for sale. My focus is on creating high-quality software solutions to enhance your music production experience.
CAN I USE THE PLUGINS IN A COMMERCIAL MUSIC PRODUCTION?
Yes, absolutely. My plugins are royalty-free, meaning you are free to use them in commercial music productions as well as for synchronization in media projects such as films, TV shows, advertisements, and more. Once you have purchased my plugins, you have the necessary rights to incorporate them into your professional projects without any additional licensing.

LICENSING & POLICIES

ARE SOFTWARE UPDATES INCLUDED WITH THE PURCHASE OF YOUR PLUGINS?
Yes, of course. I provide free software updates for all my plugins. Once you have purchased a plugin, you will have access to any future updates and improvements I release. I believe in continually enhancing my products to provide the best possible user experience and to address any bugs or compatibility issues that may arise. You will be notified of any available updates and can easily download and install them to keep your plugins up to date.
DO YOU OFFER STUDENT/EDUCATIONAL DISCOUNTS?
Yes, I offer student discounts with special pricing. For more information please contact me at support@philspeiser.com and include your full name as well as your school/university.
IS IT POSSIBLE TO INSTALL THE PLUGINS ON MULTIPLE COMPUTERS?
Yes, of course. You can install my plugins on up to 3 computers (macOS & windows) as long as they are for individual use only.
DO YOU OFFER BUNDLES?
Currently, I do not have any pre-packaged bundles available. However, I do offer a flexible discount system. Depending on the amount spent on my plugins, I can provide you with a coupon code for additional savings. For more information on my discount options and coupon codes, please use my AI BOT below.

TECHNICAL

I CAN’T LOGIN
If your login data works on my website philspeiser.com/my-account but the login fails please check if your password contains any special characters. (!,”@…). If so please change your password so it only contains numbers and letters. Please also restart your computer to make sure the old password is not “hanging” in the cache. Some systems might get confused by the special characters and the validation fails.
In case the given details are not solving your issue, share your precise problem with my AI BOT below!
WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS FOR USING MY PLUGINS?
My plugins require a DAW (Digital Audio Workstation) as well as at least a computer with Windows 10 or a mac with OS X 10.10 and 8GB of RAM. As long as you computer can handle your DAW, it should be able to run my plugins.
CAN I USE THE PLUGINS WITH BOTH 32-BIT AND 64-BIT SYSTEMS?
No, my plugins are designed to be used with 64-bit systems only. I have optimized my plugins to take advantage of the enhanced performance and capabilities offered by 64-bit environments.
DO YOUR PLUGINS WORK WITH ALL DAWS (DIGITAL AUDIO WORKSTATIONS)?
My plugins are designed to be compatible with a wide range of popular DAWs. Here are ten examples of DAWs that work with my plugins:
1. Ableton Live
2. Logic Pro
3. Pro Tools
4. FL Studio
5. Cubase
6. Studio One
7. Reason
8. Bitwig Studio
9. Reaper
10. GarageBand

There are many more, just make sure your DAW supports VST/VST3/AU/AAX.
If you are not able to find the plugin in your DAW, make sure the right paths are set correctly.
WHERE ARE THE PLUGIN FILES SAVED ON MY COMPUTER?
On Mac the installer will place the VST3, VST, AU and AAX files in the recommended default locations:

VST3: /Library/Audio/Plug-ins/VST3
VST: /Library/Audio/Plug-ins/VST
AU: /Library/Audio/Plug-Ins/Components
AAX: /Library/Application Support/AVID/Audio/Plug-Ins

On Windows the installer will place the VST3,VST and AAX files in the recommended default locations:

VST3: C:\Program Files\Common Files\VST3
VST: C:\Program Files\Common Files\VST2
AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins

If you have a custom plugin folder, just drag and drop the plugin into your folder of your choice, restart your DAW and have fun!
HOW CAN I ACTIVATE OR DEACTIVATE THE PLUGINS?
1. Open the Phil Speiser Control Center on your computer.
2. In the Control Center, locate and click on the “License Manager” section.
3. Within the License Manager, you should see a list of your installed plugins and their respective licenses.
4. To deactivate a plugin, select the plugin you want to deactivate from the list.
5. Look for the button that allows you to deactivate the selected plugin. It should be labeled as “Deactivate”.
6. Once the plugin is deactivated, you can activate a new device by just installing them there.
If you have an activation issues, just click on deactivate and activate again afterwards.

CUSTOMER CARE & RESOURCES

I DON’T RECEIVE ANY EMAILS FROM YOUR WEBSITE
If you don’t find emails like order confirmation or password reset instructions in your Inbox please check your SPAM or JUNK folder and if you find them in there please whitelist my email address so this doesn’t happen again. If you don’t find the emails you should have received at all – please get in touch with me via support@philspeiser.com
I LOST MY PASSWORD
If you’ve misplaced your password, no worries! Just visit philspeiser.com/my-account/lost-password enter your email address and click on “Reset Password.” Check your inbox for the reset link, and follow the steps to set a new password. You’ll be back into your account in no time! For any issues, contact me at support@philspeiser.com
DO YOU PROVIDE ANY TUTORIALS
Yes! Check the MY VIDEOS area for tutorials and walkthroughs at philspeiser.com/my-videos
HOW INTUITIVE ARE YOUR PLUGINS FOR BEGINNERS
Our plugins are built for everyone. Start easily if you’re a beginner, but know there’s much to explore within. Professionals will find advanced features they’ll love. Dive in and let the music journey begin.
CAN I GIVE FEEDBACK OR SUGGEST NEW FEATURES
I genuinely value feedback and am always eager to hear your insights and suggestions. If you have ideas for new features or ways I can improve, please don’t hesitate to reach out. Send me an email directly to feedback@philspeiser.com and rest assured it will be given the attention it deserves. Your voice helps shape the future of my plugins!
I NEED TO RETURN MY PRODUCT
If there’s a technical issue with the product, I’d recommend reaching out to my AI BOT below; it’s designed to assist with most common problems. However, if you have other concerns and are seeking a refund, simply drop me an email at refund@philspeiser.com , and I’ll be there to help.


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